FAQ- FREQUENTLY ASKED QUESTIONS

What are your delivery times?

We offer only one method of delivery, Premium economy shipping. Once your order has been placed, we need 2 to 3 days to process your order, then comes the shipping time, which takes 7 to 21 days.

Do you ship worldwide?

Yes we ship worldwide.

Will you issue me a tracking number?

Yes, you will be provided with a tracking number once your order leaves our premises.

A tax to be paid when the package arrives?

No tax will be claimed from you when your package arrives and if this were to happen (very rare case) we undertake to pay this tax for you.

Some products are missing, what to do?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries with two different tracking numbers. The rest of the order will most likely arrive shortly.

An item is damaged, what should I do?

We are sorry to hear that you received a damaged item. We understand your disappointment and are committed to resolving this issue quickly.

Please send us a photo of the damaged item to the following email address: admin@onefootballpro.com. Our teams will check your product and send a replacement item as soon as possible.

We want to assure you that your satisfaction is our top priority. We will do our best to solve this problem and offer you a suitable solution as soon as possible.

My order is late, what should I do?

We apologize if your order is delayed. We understand that international shipping can sometimes take longer due to customs clearance procedures.

To track your order, please use the tracking number provided in the shipping confirmation email. This number will allow you to locate your package and check its status in real time.

If you are having difficulty tracking your package or if you need more information, do not hesitate to contact us by email at the following address: contact-pro@onefootballpro.com. Our customer service team will be happy to help you and provide you with all the information you need.

Do you have a policy of
refund?

If you want to get a refund for your order, we are ready to help you through this process. Please note the following conditions:

1. Refund Request Time: To be eligible for a refund, please contact us within 14 days of your order date. It is important to inform us quickly so that we can process your request as soon as possible.

2. Product Eligibility: Products eligible for reimbursement must meet the following criteria:
– Products must not be on sale.
– Products must be returned in their original condition, with all tags and packaging intact.

We encourage you to consult our refund policy on our dedicated page for detailed information on the procedure and specific conditions.

If you have additional questions or would like to begin the refund process, please contact us directly. Our customer service team will be happy to help and guide you through the process.